Responds to customer inquiries about startup law and business formation with clear, written guidance while continuously learning and improving communication.

Manages a team of client support specialists and team leads to oversee order management, operational processes, and customer service delivery across assigned business channels.

Leads customer onboarding and success during the critical first 90 days, managing client relationships and ensuring smooth implementation of procurement software.

Provides multilingual customer support via email, phone, and social media while identifying upsell opportunities to enhance customer experience.

Handles incoming client emails and calls for employer plan sponsors, resolves issues using company policies, and escalates complex problems to management.

Handles customer inquiries via email, phone, and social media while identifying opportunities to recommend products that match customer needs.

Manages customer relationships and ensures client success across North and South American markets using English and Spanish.

Provides customer support to travelers using Distribusion's ground transportation marketplace platform.

Provides technical software support to customers in French and English, troubleshooting issues and ensuring customer satisfaction.

Manages customer relationships and success outcomes in a complex ERP software environment, ensuring clients achieve their business goals.

Reviews and moderates social media content, enforcing community guidelines and managing user-generated posts in Spanish.

Customer support representative who responds to member inquiries, troubleshoots software issues, and maintains product knowledge to ensure customer satisfaction.

Manages a global customer support team, coaches engineers on career development, improves support processes and KPIs, and increases automation through AI-enabled solutions.

Leads and develops a technical support team, managing operations, KPIs, customer escalations, and process improvements to ensure responsive and proactive support delivery.

Provides high-quality customer support to educators and schools, resolving issues and ensuring seamless experiences with curriculum and platform products.

Handles customer inquiries via phone/email/chat, troubleshoots issues, and manages accounts receivable collections for an energy company.

Handles customer inquiries via Intercom, troubleshoots user issues, and escalates product feedback to ensure high satisfaction for Whop marketplace users.

Troubleshoots complex Kubernetes and vCluster issues for enterprise customers via Slack and ticketing, collaborating with engineering on escalations and documentation.

Provides IT helpdesk support to a distributed team, managing device provisioning, troubleshooting technical issues, and maintaining core systems like Google Workspace and JAMF.

Serves as first point of contact for customers via phone, chat, and email, helping them navigate loan applications and resolve issues.